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Specialist Materials for Industry and Science

Customer Service

Customer Service

At M&I Materials we are passionate about customer service and the team pride themselves on the exceptionally high levels of support and added-value consultancy that is provided to our customers.

We consider every aspect of service a priority, from a fast response to an initial enquiry, to meeting tight delivery schedules. All of our customer-focused processes are designed to ensure complete satisfaction.

Our products are sold through our professional and friendly business development managers who are ably assisted by an excellent customer service team. In addition, working with M&I also affords our customers the benefit of superb quality technical support from a group of multilingual product experts. These specialists include qualified engineers and chemists with first class product applications knowledge.

At M&I Materials we will:

  • Answer and return your calls and emails   
  • Listen and respond to your needs
  • Always be helpful and courteous
  • Work in partnership with you to find solutions 
  • Not make false promises

  • Apiezon
  • Metrosil
  • Midel
  • Wolfmet

Products of M&I Materials Ltd.